my name, Aug 13 12:28 (CDT):

So I just received my Kinzu from the mail but I have a huge problem with it. I'm using SteelSeries SX for a mousepad and the sensor doesnt seem to register anything off the pad. It works smooth on my tabletop for example but not on the _very_ expensive mousepad that I specifically want to use. Previously I used the optical version of Ikari I'm quite paffled why the Kinzu wont work, since Ikari worked perfectly on it.

my name, Aug 13 13:07 (CDT):

And I got the latest software from the site, didnt help.

John W, Aug 13 13:18 (CDT):

Hey xxx

Thank you for contacting us! I've taken a look at your request and will transfer you to Mike, our Tech Support Guru, and he will be able to help you further.

He should get back to you within the next 1-2 business days.

Regards,

John W

Mike S, Aug 19 16:07 (CDT):

xxx,

The Kinzu uses a different, high res sensor that is unfortunately incompatible with the SX pad. We generally do not recommend the SX pad with optical mice, it is instead intended for use with laser mice.

Very sorry for the inconvenience. If you like, we can look into perhaps exchanging one of the two products. If you purchased from another retailer, perhaps they can process an exchange or return.

Let me know if you require further assistance and I'll be glad to help.

Regards,
Mike S
SteelSeries Support

http://www.steelseries.com/int/products/mice/kinzu_optical/faq

Q: I'm considering buying a Kinzu mouse - which mousepad is recommended for it?

A: Any mousepad that fits your playing style, really. The Kinzu is perfectly compatible with all gaming surfaces.

http://www.steelseries.com/int/products/surfa...ifications

Specifications for SteelSeries SX:

- Compatibility: Gaming grade optical and laser technologies