Lucas subsequently emailed the general manager to complain -- insisting he couldn't work because of the "undue mental anguish" he was suffering as a result of the napkin debacle -- and says he was insultingly offered free burgers in return.
Pepper spray designed to be used against people are considered as a prohibited weapon in Canada. The definition under regulation states "any device designed to be used for the purpose of injuring, immobilizing or otherwise incapacitating any person by the discharge therefrom of (a) tear gas, Mace or other gas, or (b) any liquid, spray, powder or other substance that is capable of injuring, immobilizing or otherwise incapacitating any person" is a prohibited weapon.
Evidence showed that McDonalds served their coffee so hot to save money. This let them get away with a cheaper grade of coffee and cut down on the number of free refills they had to give away. McDonalds executives testified that they thought it would be cheaper to pay claims and worker's compensation benefits to people burned by their coffee versus making any of these changes.
Liebeck's attorneys argued that at 180–190 °F (82–88 °C) McDonald's coffee was defective, claiming it was too hot and more likely to cause serious injury than coffee served at any other establishment.
"Back when I first started working at Starbucks, the acceptable range for beverage temperature was around 145-165 degrees," she wrote. "That's not really all that hot."
The perfect temperature for a coffee, she learned through extensive trial and error, is 180 degrees Fahrenheit.
Yea, sure, McDonald's is at fault when she dropped her coffee on herself.
Toyota is at fault when I run myself over with my Corolla.
McDonald’s operations manual required the franchisee to hold its coffee at 180 to 190 degrees Fahrenheit.
Coffee at that temperature, if spilled, causes third-degree burns in three to seven seconds.
The chairman of the department of mechanical engineering and biomechanical engineering at the University of Texas testified that this risk of harm is unacceptable, as did a widely recognized expert on burns, the editor-in-chief of the Journal of Burn Care and Rehabilitation, the leading scholarly publication in the specialty.
Mrs. Liebeck's treating physician testified that this was one of the worst scald burns he had ever seen and that this risk of harm was unacceptable.
McDonald’s admitted it had known about the risk of serious burns from its scalding hot coffee for more than 10 years. The risk had repeatedly been brought to its attention through numerous other claims and suits.
McDonalds also said during discovery that, based on a consultants advice, it held its coffee at between 180 and 190 degrees fahrenheit to maintain optimum taste. He admitted that he had not evaluated the safety ramifications at this temperature. Other establishments sell coffee at substantially lower temperatures, and coffee served at home is generally 135 to 140 degrees.
Other establishments sell coffee at substantially lower temperatures, and coffee served at home is generally 135 to 140 degrees.
Don’t fret too much about temperature, but most coffee geeks recommend 180-20o degrees Fahrenheit.
Heat water to optimal temperature for coffee brewing (195°F - 205°F).